How Claims Are Handled

From the minute you report your loss through to its conclusion, our insurance representatives are poised to provide you with professional assistance. It is when you need Florida Auto Insurance the most that we have the opportunity to show you the value of our superior customer service.

Claims Reporting

One of the most important things you can do when you have a loss is to contact us. Our claims professionals are available to help you at 1-800-648-6820.

If your claim is less urgent and you prefer electronic communication, take advantage of on-line claims reporting. The on-line reporting process only takes between 5 and 30 minutes.

If you decide to report your claim on-line, there are two options:

Abbreviated claim report
This form asks you for basic information about your claim. After completing a few screens of information, you'll be given an option to continue. If you choose not to continue, you can indicate that you are finished and a Florida Auto Insurance representative will be in touch with you no later than the next business day to gather additional details about your claim.

Full on-line report
This form will ask for more detailed information about your claim. Although it will take a bit longer to complete than the abbreviated form, it is likely that we will be able to respond to your claim without a follow-up telephone call. If you are unclear about a question or your answer, simply leave the field blank and continue with your report.

 

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